If there are service packs of VDC or VMP, confirm with a technical support representative whether they will affect the upgrade and whether they have been merged into the target version. For custom packages, request the pre-sales engineers to initiate a custom migration process and request the responsible sales representative to communicate the migration costs with the customer.

VDC

On the login page of VDC, you can hover the cursor on the version number to view the VDC version details. If you find information similar to the following, contact the technical support at +60 127-117-129 (7511) to confirm whether any processing is required before the upgrade:

custom-built cti-support-lichao+yangchao-20191226-TD201910161156 or custom-built (34 2019-12-05 19:34:27)-i-ZGGDHDJT(2020-03-06 16:51:48)-llj+ghm+lyj+xyx+zyb-aDesk-2019111904

VMP

Log in to VMP, go to System > Upgrade > Details, and view detailed information about the current VMP version. If you find information similar to sp-xxx or Custom-XXX, contact the technical support at +60 127-117-129 (7511) to confirm whether any processing is required before the upgrade.

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aDesk Virtual Desktop Infrastructure (VDI)

Custom Packages or Service Packs of VDC and VMP