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6.11.3
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The kernel version is not compatible

{{ $t('productDocDetail.updateTime') }}: 2025-12-17

The kernel version is not the compatilbilty list.

Solution:

Package the kernel information in the Linux home directory by running the following command:

cd /home/

tar -zcvf /home/clwboot.tar.gz /boot/

tar -zcvf /home/clwmodules.tar.gz /lib/modules/*

tar -zcvf /home/clwsrc.tar.gz /usr/src/*

tar -zcvf /home/$(uname -r).tar.gz -Ph /lib/modules/$(uname -r) /boot/*$(uname -r)*

After getting the information, ask Sangfor TAC or local technical support for help.