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6.11.3
Sangfor Cloud Platform (SCP) {{ breadTitle }} Virtual Machine Service FAQ Software license becomes invalid after cloning, and the message prompts that the device does not match. What is the reason?
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Software license becomes invalid after cloning, and the message prompts that the device does not match. What is the reason?

{{ $t('productDocDetail.updateTime') }}: 2025-12-18

Answer: The core reason is that a new UUID will be automatically generated for the cloned VM. However, some software (Example: databases, third-party license tools) binds to the original VM's UUID.

Solution: Contact the software vendor to reactivate the license, or update the device identifier for the software by adding the UUID of the cloned VM (which can be found on the VM's details page).