Self-Service Guides

This compilation includes various self-service channels and user guides to help you quickly embark on your self-service journey.
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All versions
Self-Service Guides {{ breadTitle }} Sangfor Support Platform Key Improvements and Highlights Unified Knowledge Resources
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Unified Knowledge Resources

{{ $t('productDocDetail.updateTime') }}: 2026-04-03

The platform consolidates version documents (user manuals, release notes, deployment/configuration guides, API docs), project documents (delivery/PoC materials related to product), best practices, and troubleshooting resources (cases, FAQs, risk alerts).

 

Each product page features three main tabs: Documents, Best Practices, and Cases, with distinct content categories. Locating the corresponding product allows quick resource access. 

● Documents Tab: Release notes, product overview, deployment manual, PoC guides, implementation materials, certification training, etc. 

● Best Practices Tab: Industry and scenario-specific successful cases and solutions. 

● Cases Tab: Targeted issue resolutions and scenario-based troubleshooting cases.