On the Technical Support tab, you can configure a technical support tool that allows the technical support personnel to troubleshoot and check the system's health and helps them maintain devices with ease.

Blackbox: Obtain blackbox information, which allows you to download the information. In this way, the technical support personnel can troubleshoot with ease.

Obtain Backend Info: Click Obtain Backend Info to obtain more system operation-related information through one click. This facilitates troubleshooting.

Reset Database: Reset a database. If you reset the database, all data in the built-in data center will be cleared. Proceed with caution.