| Scenario |
Versions |
Solutions |
Notes |
| Timeout while distributing installation package because the management interface of the cluster controller only supports 100 Mbps. |
Upgrade from Earlier versions to HCI6.0.1 and above. |
Ensure the management interface supports at least 1000 Mbps before the upgrade. |
Management interfaces less than 1000Mbps are not supported. |
| Timeout while checking update.suc.exec.precheck.flag and update.rep.finished.flag during the upgrade. |
Upgrade from versions earlier than 5.8.6 to versions earlier than 6.0.1. |
Check the configuration of nodes in the cluster. Contact a Sangfor technical support representative to mark nodes with low configuration to skip the check. |
This problem has been fixed and will not occur while upgrading versions earlier than HCI5.8.6 to HCI6.0.1 and above. |
| Failed to verify the pre-upgrade check package because the memory usage occupied by the running services is too high. |
Upgrade from HCI5.8.6 to HCI6.0.0 and above. |
Restart the vtp-datareport-server reporting service. |
This problem has been fixed and will not occur when upgrading HCI5.8.7_R1 to later versions. |
| Pre-upgrade check failed because the memory usage occupied by the running services is too high, exceeding expectations. |
Upgrade from HCI5.8.6 and above versions to HCI6.0.0. |
Contact a Sangfor technical support representative to skip this check step. |
This problem has been fixed and will not occur while upgrading earlier versions to HCI6.0.1 and above. |
| The VXLAN interface is configured with an IP address but without an IP address pool. |
Active upgrade. |
Configure the VXLAN IP pool before the upgrade. |
This problem will be detected by the pre-upgrade check. The IP address pool must be configured to start the upgrade. |
| aCloud cannot be upgraded after powering off the aCMP VM because aCloud is licensed by aCMP. |
Offline upgrade from HCI5.8.5. |
Power on the aCMP VM to activate the license, and do not power off it before restarting aCloud. |
This problem does not exist in other versions. |
| In the upgrade retry scenario, since other nodes already have the success marks of the pre-upgrade check, the cluster control will be deleted after the pre-upgrade check, thus blocking the upgrade process. |
Upgrade from earlier versions to HCI5.8.6 and later. |
Contact a Sangfor technical support representative to clean up the success marks of the pre-upgrade check of other nodes. |
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| 0x0006/0x0005 is reported during the pre-upgrade check of the offline upgrade. |
Upgrade from Earlier versions to HCI5.8.6 and later. |
Contact a Sangfor technical support representative. |
This problem has been fixed and will not occur while upgrading earlier versions to 6.0.1 and later. |
| The ZK service encountered an error during the active upgrade. |
Upgrade from earlier versions to HCI5.8.6 and later. |
Upgrade again. If the problem persists, please contact a Sangfor technical support representative. |
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| The virtual storage service encountered an error during the pre-upgrade check. |
Earlier versions to HCI6.0.1. |
Contact a Sangfor technical support representative. |
This problem exists only in HCI6.0.1. |
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