Athena NGFW (Next-Generation Firewall)

Athena NGFW (previously known as Network Secure) provides comprehensive protection for every network perimeter, ensuring the safety of your valuable assets, data, and users from emerging threats.
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Athena NGFW (Next-Generation Firewall) {{ breadTitle }} User Manual System Troubleshooting Tools Technical Support
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Technical Support

{{ $t('productDocDetail.updateTime') }}: 2026-01-06

On the Technical Support tab, you can configure a technical support tool that allows the technical support personnel to troubleshoot and check the system's health, and helps them maintain devices with ease.

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Blackbox: Obtain BlackBox information, which allows you to download the information. In this way, the technical support personnel can troubleshoot with ease.

Reset Database: Reset a database. If you reset the database, all data in the built-in data center will be cleared. Proceed with caution.