{{ $t('productDocDetail.updateTime') }}: 2025-12-29

Online Users

Users can view username (Alias), group, IP address, MAC address (need to select manually), endpoint device, Auth method, ingress client, check result, time logged in/locked, online duration, and operation of all online users passing the device authentication.

Enter a keyword in the Search column on the Organizational Structure page to search the user group to query the conditions of online users in the corresponding user group.

Search for specified users by clicking Search by Username, Search by IP Address, and Search by MAC Address on the Online Users page. The page shown in the following figure is displayed.

3.3.1.3.1.1 Filtering Online Users

Click Filter to set specified conditions to view the corresponding users. The page shown in the following figure is displayed.

Status: Select All, Locked users, or Active users as needed.

Endpoint Type: Select All, Mobile Endpoint, PC, PC and mobile device, Dumb Endpoint, Medical Equipment, or Custom Device as needed.

Ingress Client: Select All, Installed, or Not installed as needed.

Endpoint Check: Select All, Passed, Error, or Failed as needed.

Object: After checking this option, enter the specified username, IP address, and MAC address for filtering by Username, IP Address, or MAC Address. Then, click OK.

3.3.1.3.1.2 Locking Users

Select one or more users and click Lock to end the network connections of the selected users. The procedure is as follows:

Step 1.Select a user.

Step 2.Click Lock in the upper-right corner or Lock user in the Operation column. The page shown in the following figure is displayed.

Step 3.After setting the Lockout Period, click OK. The status of the locked user changes, as shown in the following figure.

3.3.1.3.1.3 Unlocking Online Users

The procedure for unlocking a user is as follows:

Select a locked user. Click Unlock in the upper-right corner or Unlock user in the Operation column.

3.3.1.3.1.4 Forcibly Logging Out Online Users

The administrator can forcibly log out online users, excluding temporary users, USB Key users, and those that do not require authentication. For example, suppose the administrator attempts to forcibly log out a temporary user, a USB KEY user, or a user that does not require authentication. In that case, the message shown in the following figure will prompt.

Password-authenticated users and Single Sign-On (SSO) users can be forcibly logged out. The procedure is as follows:

Step 1.Select a User.

Step 2.Click Log Out. The prompt shown in the following figure is displayed.

Step 3.Click Yes to log out the user.

Failed to Get Online (7 Days)

Failed to Get Online (7 Days) is to record users who have failed authentication within seven days. It supports search and filtering, the same as filtering online users, as shown in the figure:

View the details to see the specific problem description and troubleshooting suggestions, as shown in the figure below: