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Pre-Upgrade Failures
Scenario
Versions
Solutions
Notes
Timeout while
distributing installation
package because the
management interface of the cluster controller only supports 100 Mbps.
Upgrade from
Earlier versions to HCI6.0.1 and
above.
Ensure the
management
interface supports at least 1000 Mbps
before the upgrade.
Management
interfaces less than
1000Mbps are
not supported.
Timeout while checking
update.suc.exec.precheck .flag and
update.rep.finished.flag during the upgrade.
versions earlier than 5.8.6 to
versions earlier than 6.0.1.
Check the
configuration of
nodes in the cluster. Contact a Sangfor
technical support
representative to
mark nodes with low configuration to skip the check.
This problem
has been fixed and will not
occur while
upgrading
versions earlier than HCI5.8.6 to HCI6.0.1 and above.
Failed to verify the pre- upgrade check package because the memory
usage occupied by the running services is too high.
Upgrade from HCI5.8.6 to
HCI6.0.0 and above.
Restart the vtp-
datareport-server reporting service.
occur when
HCI5.8.7_R1 to
later versions.
Pre-upgrade check failed because the memory
usage occupied by the running services is too high, exceeding
expectations.
HCI5.8.6 and
above versions to HCI6.0.0.
Contact a Sangfor
skip this check step.
earlier versions
to HCI6.0.1 and above.
The VXLAN interface is
configured with an IP
address but without an IP address pool.
Active upgrade.
Configure the VXLAN IP pool before the
upgrade.
will be
detected by
the pre-
upgrade check.
The IP address pool must be configured to start the
aCloud cannot be
upgraded after powering off the aCMP VM because aCloud is licensed by
aCMP.
Offline upgrade from HCI5.8.5.
Power on the aCMP VM to activate the license, and do not power off it before restarting aCloud.
does not exist in other
versions.
In the upgrade retry
scenario, since other
nodes already have the
success marks of the pre- upgrade check, the
cluster control will be deleted after the pre- upgrade check, thus blocking the upgrade process.
earlier versions to HCI5.8.6 and
later.
clean up the success marks of the pre-
upgrade check of other nodes.
-
0x0006/0x0005 is
reported during the pre- upgrade check of the
offline upgrade.
Earlier versions to HCI5.8.6 and
Contact a Sangfor technical support representative.
earlier versions to 6.0.1 and
The ZK service
encountered an error during the active
Upgrade again. If the problem persists,
please contact a Sangfor technical support
representative.
The virtual storage
service encountered an error during the pre-
Earlier versions to HCI6.0.1.
exists only in HCI6.0.1.
Upgrade Failures
Method
Stage
Failure
Whether
Rollback Is
Supported
Offline
Upgrade/Active
Upgrade
Check
Environment
for Upgrade
The
environment
check failed.
Troubleshoot
and try again. If the problem
persists, please contact a
Sangfor
technical
support
Yes, exit the
upgrade to roll back to the
original version.
Upload Update Package
The update
package
upload failed.
Pre-Upgrade Check
Pre-upgrade
Host power
encountered an error.
and try again
(upgrades from
earlier versions to 5.8.6 and
above do not support retry).
If the problem
No. To roll back
to the original
version, please contact a
The host
management interface
Other errors occurred.
Restart
Any error
occurred.
Contact a Sangfor technical
representative to confirm
whether
rollback is supported.
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