Athena NGFW (Next-Generation Firewall)

Athena NGFW (previously known as Network Secure) provides comprehensive protection for every network perimeter, ensuring the safety of your valuable assets, data, and users from emerging threats.
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Athena NGFW (Next-Generation Firewall) {{ breadTitle }} User Manual O&M Management Troubleshooting Unable to Log in to the Network Secure Console
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Unable to Log in to the Network Secure Console

{{ $t('productDocDetail.updateTime') }}: 2025-12-25
  1. Check whether the ALARM indicator light on the device panel stays solid red.
  1. Check whether the ping command can ping the device's LAN port successfully.
  2. Check whether you can telnet to ports 443 and 51111 of the device from the LAN.
  3. Run the tracert command to trace the IP address of the LAN port of the device and check whether packets can reach the LAN port of the Network Secure device.
  4. Connect a computer to the Management port (the eth0 port by default) through the network cable, and set the IP address of the computer to the 10.251.251.0/24 network segment. Then, test whether the Management port's default IP address (10.251.251.251) is accessible.
  5. Change the browser to repeat Step 5.
  6. If you still fail to log in to the device, contact Sangfor Technical Support in time.