Procedure:
Step 1. Before the upgrade starts, manually synchronize the configuration on the active device, perform an active/standby switchover, and check the service status.
Step 2. Check the synchronization report on the active device. If the synchronization is successful, continue the upgrade. If it fails, locate the failure cause and resolve the configuration differences between the two devices.
Step 3. Back up the active and standby device configuration to avoid configuration loss.
Step 4. If preemption is enabled, disable it on both devices to prevent active/standby switchover issues during the upgrade.
Step 5. Upgrade the standby device. If both devices are active, manually switch one to standby. If the upgrade fails, contact a technical support
representative to troubleshoot issues or roll back as soon as possible. Business services are carried out by other devices and will not be affected.
Step 6. After the standby device is upgraded and restarted, wait a few minutes. Then, check the session difference between the active and standby devices or whether critical business sessions have been synchronized between the devices. If synchronized, perform an active/standby switchover and check the service status on the new active device.
Sessions may fail to be synchronized due to version differences between the active and standby devices. Therefore, after the active/standby switchover, some services may be interrupted and need to be restored.
Step 7. Ensure the services are normal on the new active device and then upgrade the new standby device. If the upgrade fails, contact a technical support representative to troubleshoot issues or roll back the device. If you need to roll back, roll back the current standby device first. Then, perform an active/standby switchover and roll back the new standby device. Make sure that the rollback takes place only on the standby device.
Step 8. After the standby device is upgraded, view the report to check whether synchronization is successful on the active device. If it fails, perform manual synchronization. If it still fails, troubleshoot issues.
Step 9. If the synchronization is successful, you can check the service status.
Step 10. If preemption is disabled before the upgrade, enable it now.